FAQS

Absolutely not. At Tisa Naturals, we are committed to cruelty-free practices. None of our products or ingredients are tested on animals, and we ensure that all of our suppliers adhere to the same ethical standards.

Our products are proudly made in Diani, Kenya, using high-quality natural and organic ingredients sourced from trusted suppliers. We prioritize local manufacturing to support our communities and maintain strict quality control standards.

Yes, many of our products are specifically formulated to be gentle and suitable for sensitive skin types. We carefully select ingredients known for their soothing and non-irritating properties, and we offer a variety of options tailored to different skin concerns.

No, we avoid using artificial fragrances, colors, and other synthetic additives in our products. Instead, we rely on natural botanical extracts, essential oils, and plant-based ingredients to provide delightful scents and vibrant colors.

We understand that everyone’s skin is unique, which is why we offer personalized skincare consultations. Our team of experts is available to provide recommendations based on your specific concerns and preferences. You can also explore our website for detailed product descriptions and customer reviews to help guide your decision.

Sustainability is a core value at Tisa Naturals. We strive to minimize our environmental footprint by using eco-friendly packaging materials, reducing waste in our manufacturing processes, and partnering with suppliers who share our commitment to sustainability. Additionally, we support initiatives that promote environmental conservation and community stewardship.

Yes, we want you to be completely satisfied with your purchase from Tisa Naturals. If you’re not happy with a product for any reason, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges policy for more information on how to initiate a return.

Currently, we only offer shipping within Kenya. However, we are exploring options to expand our shipping capabilities to serve customers worldwide in the future. Stay tuned for updates on international shipping availability.

To stay up-to-date on the latest news, product launches, and exclusive promotions from Tisa Naturals, we encourage you to sign up for our newsletter and follow us on social media. You’ll be the first to know about exciting developments and special offers!